Feedback

When anyone using ShelterSync clicks Send feedback in the sidebar, their report lands here. This page is where the Zoolytix team reads and triages that feedback from across every organization.

What you can do here

• Filter feedback by status, type, or severity
• Open an item and change its status
• Edit the notification recipient list

Triaging feedback

Each item shows the type (bug, idea, or question), severity, the message, and which organization it came from. Filter by status, type, or severity to focus, then open an item to read the full detail — including any screenshot the reporter attached and the page they were on when they sent it.

Move an item through its status as you work it: open → triaged → resolved (or won't fix). Status changes are recorded in the audit log of both the reporting organization and the platform.

Notification recipients

Use the notification settings to choose who gets an email each time feedback is submitted. It's a single list for the whole platform — keep it to the people who actually triage.

Fields explained

No field-level help for this page.